Tech

What to Look for in a Virtual Phone System

There are many virtual phone systems on the market already, and the selection is only growing. The number of virtual phone systems available can make it difficult for businesses to find the right one. However, this process can be made simpler by focusing on finding a virtual phone system with a set of vital standard features. The most important features for a virtual phone system to have include call recording, multi-phone functionality, enhanced call-blocking functionality, a virtual receptionist, video conferencing, and both desktop and mobile apps. Read on to learn more about the features that every virtual phone system should have.

Call Recording

Call recording is one of the most important features for a virtual phone system to have. This is because call recording allows businesses to analyze the performance of their associates while on a call. This data can be used to improve the associate’s performance in the future.

Multi-Ring Functionality

One of the less-common but still vital features for a virtual phone system is multi-ring functionality. This feature allows multiple devices to ring at the same time. This feature is especially important for employees working from home, where it may allow both the employee’s computer and mobile phone to ring at the same time, thus reducing the chance that they will miss a call.

Powerful Call-Blocking Functionality

Unwanted incoming calls can be a serious waste of employees’ time, which means that these calls can be a significant waste of the business’s money. Top-notch virtual phone systems include enhanced call-blocking. Enhanced call-blocking automatically blocks calls from numbers known to be associated with spammers. Many systems with advanced call blocking also allow businesses to create their own lists of blocked numbers.

Virtual Receptionist

A virtual receptionist is an automated phone system that lets customers select the reason for their call and which department they need to speak to. This saves customers time. Also, an automated system is obviously cheaper than paying an employee to screen calls. 

Video Conferencing

Video conferencing is an absolute must-have for a modern virtual phone system. More businesses are employing a remote workforce these days, and video conferencing makes virtual meetings more effective. Businesses with multiple offices can also use video conferencing to great effect.

Desktop & Mobile Apps

It is important that a virtual phone system have both desktop and mobile apps. This makes it easier to integrate a workforce that is using a variety of different devices. It also makes it easier for employees to work from home, which is important in today’s increasingly remote workforce.

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